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WhatsApp templates must match a Meta-approved template name to send outside the 24h window. Placeholders: {{name}} {{venue}} {{date}} {{players}}
Steps run in order from the customer's last message. AI steps only fire inside the 24h window; templates/email take over after it closes.
Simulates a customer WhatsApp message through the full pipeline (queue β AI brain β reply). No real WhatsApp needed. Watch the reply arrive in the Inbox.